Privacy Policy
S&G LUXES respects your privacy. This policy explains, in plain language, what personal information we collect, why we collect it, and how we look after it.
What Information We Collect
When you shop with us, we may collect:
- Your name
- Your phone number
- Your delivery address
- Your email address
- Your order history (what you’ve bought and when)
We only ask for information that is genuinely needed to serve you well.
Why We Collect This Information
- To process and deliver your order correctly and on time.
- To provide customer service, such as answering questions about your order or handling returns.
- To keep you informed about your order status (confirmations, dispatch updates, delivery tracking).
Cash on Delivery (COD) & Our Courier Partner
If you choose Cash on Delivery, we share the necessary details — your name, address, and phone number — with our courier partner so they can deliver your order and collect payment. We only share what is needed to complete your delivery, and nothing more.
Cookies
Our website uses cookies to:
- Remember the items in your shopping cart.
- Understand how visitors use our site, through basic analytics, so we can keep improving your shopping experience.
You can control or disable cookies through your browser settings, though some site features (like the cart) may not work properly without them.
We Never Sell Your Data
We will never sell, rent, or trade your personal information to third parties for marketing purposes. Your details are used only to serve you as a customer of S&G LUXES.
How Long We Keep Your Data
We retain your order and account information for as long as necessary to fulfil orders, handle any returns or disputes, and meet our legal and accounting obligations. If you’d like your data removed sooner, just ask us (see “Your Rights” below).
Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct any information that is inaccurate or outdated.
- Request deletion of your personal data, subject to any orders or records we are legally required to keep.
Contact Us
If you have any questions about this policy, or wish to exercise any of your rights above, please email us at hello@sgluxes.com. We’re happy to help.